FAQs

Frequently Asked Questions

What is Soukwik?

Soukwik is a U.S.-focused online lifestyle store curating trending, high-quality products from verified global suppliers.

Our mission is simple — make shopping easy, reliable, and fast with products you’ll actually love.

How long will my order take to arrive?

Shipping time depends on the product and location:

  • U.S. Orders: 5–12 business days
  • Other countries: 7–15 business days

You’ll receive a tracking link via email as soon as your order ships.

Do you offer returns or exchanges?

Yes. You can request a return or exchange within 14 days of receiving your order.
Products must be unused and in their original packaging.

To start a return, contact our team at [support@soukwik.com].

What if my order arrives damaged or I’m not happy with it?

No problem — we’ve got you covered.
If your item arrives damaged or you’re not fully satisfied, just email us within 14 days of delivery.
We’ll arrange a replacement or refund, no complicated hoops.

Can I change or cancel my order after placing it?

We can usually make changes within the first 12 hours after your order is placed.
Once an order is processed and shipped, it can’t be canceled — but we’ll always try our best to help.

Email us at [support@soukwik.com] as soon as possible.

How can I contact Soukwik’s customer support?

Our support team is available 7 days a week via email at [support@soukwik.com].
We typically reply within 24 hours and are happy to help with orders, tracking, or any questions.

Where do you ship from?

We ship directly from our partner warehouses in the U.S., Europe, and Asia, depending on product availability.

This helps us keep prices competitive while ensuring timely, trackable delivery.